Some customers and evaluators have some problems when installing
VDF developer setup or FileConverter setup in their systems. These
problems come from the Microsoft's Visual C++ 2010 and/or 2017
Redistributables.
In case that such problem occur, then you can download the
Microsoft's Visual C++ 2010 and/or 2017 Redistributatables
from MSDN (links below) and install them to your system, if they
are not already installed. For x86 (32bit) operating systems you
need only to download and install the x86
version of these setups, and for x64 (64bit) systems is
recommended to download and install both the
x86 and the x64 version of these
redistributables. The links are:
-
Microsoft Visual C++ 2010 SP1 Redistributable Package (x86) from https://www.microsoft.com/en-us/download/details.aspx?id=8328
- Microsoft Visual C++ Redistributable for Visual Studio 2017
(x86) from https://aka.ms/vs/15/release/vc_redist.x86.exe
-
Microsoft Visual C++ 2010 SP1 Redistributable Package (x64) from https://www.microsoft.com/en-us/download/details.aspx?id=13523
-
Microsoft Visual C++ Redistributable for Visual Studio 2017 (x64) from https://aka.ms/vs/15/release/vc_redist.x64.exe
After installing these redistributables then just run the MSI file of the setup (not the setup.exe) to install the VDF dev. setup or FileConverter setup. Note that during installation of these redistributables and the VectorDraw MSI you need to have all applications closed.
In case that this doesn't solve the problem email our support team.